Terms of service

OVERVIEW

This website, www.simplicomfy.com, is operated under the Simpli Comfy brand. In these Terms of Service (“Terms”), “we,” “us,” and “our” refer to the operator of this store. By accessing the website or placing an order, you agree to these Terms and the policies linked below. If you do not agree, please do not use the website.

1. ELIGIBILITY AND ACCEPTABLE USE

You must be legally capable of entering into a purchase agreement in your jurisdiction, or have the permission of a parent or legal guardian where permitted by law. You may not misuse the website, attempt unauthorized access, introduce malicious code, or use it for unlawful purposes.

2. PRODUCTS AND PRODUCT INFORMATION

We strive to describe products, dimensions, colors, features, and availability accurately. Actual appearance may vary due to screen settings and normal product variations. Follow the instructions and safety warnings provided with each inflatable product. Product listings and availability may change, subject to applicable law and orders already accepted.

3. PRICES, ORDERS AND PAYMENT

Prices, promotions, shipping charges, and applicable taxes are shown during checkout. Submitting an order does not guarantee acceptance. We may reject or cancel an order for legitimate reasons, including unavailable stock, payment verification issues, suspected fraud, or a material listing error. If payment has been collected for a cancelled order, we will issue an appropriate refund. We may contact you using the details supplied at checkout.

4. RETURNS AND REFUNDS

Returns, cancellations, and refunds are governed by our Return and Refund Policy: https://www.simplicomfy.com/policies/refund-policy.

5. CUSTOMER ACCOUNTS AND COMMUNICATIONS

If you create an account, you are responsible for keeping your login information secure and providing accurate contact details. We may send transactional messages about your orders, delivery, returns, or support requests. Promotional communications are handled according to your preferences and our Privacy Policy.

6. WEBSITE CONTENT AND THIRD-PARTY LINKS

Website text, product images, trademarks, and other content are owned by us or used with permission and may not be commercially reused without authorization. The website may contain links to third-party sites or services; their own terms and privacy notices apply.

7. CUSTOMER FEEDBACK

If you submit a product review or other content, you confirm you have the right to share it. You grant us a non-exclusive permission to display and use that content in connection with the store and its products, subject to applicable law and any permissions required for identifiable people. We do not prohibit or penalize honest customer reviews.

8. PRIVACY

Our collection and use of personal information is described in our Privacy Policy: https://www.simplicomfy.com/policies/privacy-policy.

9. WEBSITE AVAILABILITY AND LEGAL RIGHTS

We work to keep the website accurate and available, but cannot guarantee uninterrupted access. To the extent permitted by applicable law, we are not responsible for losses caused solely by temporary website interruptions or third-party network failures. Nothing in these Terms excludes or restricts consumer guarantees, product liability, or other rights that cannot lawfully be excluded.

10. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Changes will apply as permitted by applicable law and will not retroactively remove rights arising from orders already accepted.

11. CONTACT INFORMATION

Customer support email: service@simplicomfy.com

For order questions, please use the contact information provided on our website.