FAQs

At Simpli Comfy®, we believe an air mattress should provide more than a convenient place to sleep. Our products are designed around comfort, dependable performance, ease of use, and thoughtful inflatable construction.

From built-in inflation systems to advanced internal support structures and our Constant Comfort® technology on select models, we focus on the details that help create a more comfortable and reliable sleep experience.

It depends on how and where you plan to use it.

• Constant Comfort® models are ideal for overnight guests and sleepers who want added reassurance that their preferred firmness will be maintained throughout the night.
• Built-in AC pump models provide fast, convenient inflation and are a great choice for everyday guest-room and occasional-use needs.
• EZ Bed models combine an inflatable mattress with a raised folding frame, creating a more traditional bed height and making it easier to get in and out of bed.

Visit our product pages to compare sizes, features, and recommended uses.

Simpli Comfy®'s Constant Comfort® is a patented dual-pump system designed to help maintain your preferred mattress firmness throughout the night.

After the primary pump inflates the mattress, the pump monitors the air pressure and a secondary comfort pump quietly adds air when needed to help maintain the selected firmness level.

This helps address one of the most common frustrations associated with traditional air mattresses: waking up on a mattress that feels noticeably softer than when you went to sleep.

Yes! We're excited to welcome VitalRest™, a new brand joining our growing family of sleep and comfort solutions.

Created with thoughtful design, dependable quality, and customer care in mind, VitalRest™ will offer another way to rest comfortably and wake refreshed.

A new air mattress may feel slightly softer after its initial inflation, but this does not necessarily mean it is leaking.

PVC naturally stretches when it is first inflated and placed under weight. As the material settles, the mattress may feel as though it has lost some air. Simply add air until it returns to your preferred firmness. This initial stretching typically stabilizes after the first few uses.

If you own a Constant Comfort® model, the secondary comfort pump is designed to help maintain your selected firmness throughout the night.

A newly unpacked air mattress may initially measure slightly smaller than its stated dimensions because the PVC has been tightly folded and compressed for packaging and shipping.

After the mattress reaches room temperature and has been inflated and used, the material will relax and stretch toward its intended dimensions.

This initial settling is normal and does not necessarily indicate a product defect.

If your air mattress has been transported or stored in cold temperatures, we recommend allowing it to reach room temperature before unfolding and inflating it.

Warmer PVC is more flexible, making the mattress easier to unfold and helping reduce unnecessary stress on the material.

If the product is already at normal room temperature, an extended waiting period is generally not necessary.

Inflate your mattress until the sleeping surface feels comfortably firm and supportive, but avoid overinflating it.

Overinflation can place unnecessary pressure on the seams and internal support structure. The ideal firmness can also vary depending on your personal comfort preference.

If your Simpli Comfy® model offers adjustable firmness settings, select the level that feels most comfortable to you.

For the best experience:

• Allow the mattress to reach room temperature before unfolding if it has been stored or delivered in cold conditions.
• Place it on a flat, clean surface free from sharp objects.
• Fully inflate it before use, but do not overinflate.
• Keep the mattress away from sharp edges, excessive heat, and open flames.
• Avoid jumping on the mattress or placing sudden concentrated pressure on one area.
• Follow the care and storage instructions provided with your specific model.

A little care goes a long way toward maintaining comfort and extending the life of your air mattress.

Simply plug the mattress into a standard outlet and turn the dial to inflate. Simple and, once inflated, very comfy!

• Plug the built-in pump into a wall outlet.
• Turn the dial or switch to start inflating.
• When the mattress is fully inflated, the pump will make a higher-pitched sound.
• Turn the dial to Stop once the mattress has reached your preferred firmness.

Avoid overinflating, as this places unnecessary pressure on the seams.

Most Simpli Comfy® air mattresses with built-in electric pumps inflate in approximately 3–5 minutes, depending on the size of the bed.

Please refer to the product page or instruction manual for details on your specific model.

Weight capacity varies by model and size.

• Raised Queen air beds with built-in pump: 500 lb
• Raised Twin air beds with built-in pump: 250 lb
• Camping beds with handheld pump: 500 lb

Please refer to the specifications on your product page or instruction manual for the maximum recommended weight capacity of your specific mattress.

First, remember that some initial softening can result from the PVC stretching during the first few uses and does not necessarily indicate a leak.

If you own a Constant Comfort® model, the secondary comfort pump is designed to compensate for this natural stretching. For models with a built-in AC pump or manual hand pump, if the mattress continues to become noticeably softer after the initial break-in period, check for a leak:

1. Check the valve. Make sure the valve is closed and secure, and replace it if necessary.
2. Listen and feel. Fully inflate the mattress and, in a quiet room, listen and gently feel for escaping air around the pump area and mattress surface.
3. Check the seams. Fill a spray bottle with water and a little liquid soap and spray it along the seams and any suspected area. Bubbles indicate a leak.

If the leak is on a seam, please contact Simpli Comfy® Customer Support and include a photo of the affected area. If you find a small puncture elsewhere, see the repair steps below.

1. Fully deflate the mattress.
2. Clean the damaged area and make sure it is completely dry.
3. On the flocked (velvety) sleeping surface, gently remove the flocking around the puncture with fine sandpaper so the patch can bond.
4. Apply the repair patch supplied with your air mattress and press it firmly into place.
5. Allow sufficient time for the repair to bond before reinflating.

Please follow the instructions supplied with your specific repair materials, as curing times may vary.

For damage around a seam, valve, or pump assembly, please contact Simpli Comfy® Customer Support before attempting a repair.

A mild "new product" odor may be noticeable when an inflatable product is first removed from its packaging.

Unfold the mattress and allow it to air out in a well-ventilated room. The odor should gradually dissipate.

If you notice an unusually strong or persistent odor, please contact Simpli Comfy® Customer Support.

Before storing your mattress, make sure it is completely clean and dry.

Fully deflate the mattress, fold it carefully without placing excessive pressure on the seams, and store it indoors in a cool, dry location. Keep the mattress and electric pump components away from moisture, sharp objects, direct sunlight, heaters, and open flames.

Avoid unfolding or using the mattress when the PVC is extremely cold, as cold material is less flexible and may be more susceptible to damage at the folds.

Orders placed before 12 AM are shipped the next business day.

Once your order has shipped, you'll receive a confirmation email.

Setup and operating instructions are included with your product. Additional product information and guidance is available on the corresponding product page at SimpliComfy.com.

If you need additional assistance, please contact our Customer Support team at service@simplicomfy.com.

Yes. All Simpli Comfy® air mattresses come with a One (1) Year Limited Manufacturer Warranty against manufacturing defects, with valid proof of purchase.

Returned products are inspected by our comfort experts to assess their condition. Products returned used, damaged, or materially different from their original condition may be subject to a shipping fee.

For complete warranty information, please visit our Warranty page or contact Simpli Comfy® Customer Support.

Please keep the sales receipt or order confirmation that came with your purchase, showing the retailer, product, and purchase date. This is required for warranty claims.

We also suggest keeping your instruction manual, as it's a useful reference (including your model details) when contacting Customer Support.

We're here to help.

If you have questions about setup, product performance, troubleshooting, warranty service, or finding the right replacement information, please contact Simpli Comfy® Customer Support.

Providing your model number, purchase information, and a brief description of the issue will help our team assist you more efficiently.